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Apr
14
Linking Students to Parent Accounts
Posted by Helene Reinders on 14 April 2014 03:26 PM

School-Day is currently experiencing an issue with the Electronic Authentication method of linking a student to a parent account. We have noticed that we’re having a higher than normal number of unsuccessful links occurring, which parent users will see as "Failure to Authenticate" errors. As a result, parents will need to contact their school administrator,  in order to obtain a Secure-Match key to link their student. While we investigate the issue and correct it, the Secure-Match key will be the only method of linking a student.

 

Please note that School-Day support agents cannot release Secure-Match keys, as we cannot verify a student's legal guardian. Only a school administrator is authorized to release the Secure-Match key. Please contact School-Day support if you require contact information for your school. 

 

Thanks,
School-Day Support


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Apr
9
“Heartbleed” Bug in OpenSSL
Posted by Helene Reinders on 09 April 2014 11:16 AM

While School-Day does not use OpenSSL software, our SSL certificates may have been affected by the recently identified bug Heartbleed. As a preventative measure we have updated our SSL certificates to include appropriate corrections.  As School-Day does not store payment card data, we are a low-risk target for any breaches. However, to ensure the privacy of our users, we will reset our production servers today at 11:59pm EST, for approximately 5 seconds to implement our changes.

 

If you are using School-Day during these few seconds you may need to reload your page. Any open items will save, and you should experience only a minimal disruption in service.

 

Users may wish to take the additional precaution of changing their passwords, however at this time, we do not do not believe that there have been any breaches of School-Day information, and we believe our user data is secure.

 

If you have any further questions about this issue, please contact us by email at info@school-day.com.

 

Thank you,

School-Day Support


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Apr
5
Peel International Languages 2014 Pre-Registration
Posted by Gabriel Bazan on 05 April 2014 05:34 PM

School-Day is pleased to announce that Pre-Registration for the 2014-2015 Peel International Languages Program will be open from Monday, April 7 until Saturday, May 24 inclusive.

Pre-registration lets currently registered students confirm their return to the same site for the International Languages class they attended this year.  This registration phase is only for students who took part in the 2013/2014 International Languages Program. If you are a new student to the program and have not enrolled before, you cannot pre-register.

If you pre-registered your student for the 2013/2014 program, or you registered during Late Registration, you will see a registration box for your student once you sign into your School-Day account. If you do not see any registration information, you may need to attach the student to your School-Day account if they are eligible for Pre-Registration. Please visit the Peel International Languages Pre-Registration Quick Start Guides section to view a detailed Parent guide to proceed

 

If you have a technical support issue, please submit a ticket at the following link:

http://www.school-day.com/support/index.php?/Tickets/Submit

For more information about the Peel International Languages Program, please visit the Peel website below:

http://www.peelschools.org/parents/programs/international/Pages/default.aspx

Best regards,

Your School-Day Support Team


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Mar
27
School-Day is Moving!
Posted by Helene Reinders on 27 March 2014 04:13 PM

Please note that School-Day will be moving office locations this Friday. As a result, phone services, tickets and chats may be temporarily unavailable on Friday afternoon.

Thanks for your patience,

The School-Day Support Team


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Mar
21
Phone Service Issues - March 21, 2014 to April 1, 2014
Posted by Helene Reinders on 21 March 2014 12:47 PM

Please note that School-Day may experience variable phone outages over the next ten days, as we perform maintenence on our phone services and prepare to move office locations. During this time, ticket, chat and email support will still be available. 

Today, we expect phone service to resume in the early afternoon.

Thank you for your patience during this time, 

Your School-Day Support Team


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